New Feature – Bounced Email Log

We have just launched a dashboard widget to track bounced emails sent to guests. This identifies emails that were not delivered, providing the opportunity for alternate communication to the guest.

The Following Types of Emails are Tracked

  • Triggers sent to guests
  • Emails sent from the Communications Tab of the Guest Control Panel
  • Emails sent from the Invoice screen
  • Payment Request emails
  • Digital Signature Request emails

The Following Types of Emails are not Tracked

  • Inquiry responses
  • Triggers sent to Employees
  • Triggers sent to Owners
  • CC and BCC fields in any email

A full explanation of this feature and instructions for configuring this widget on the Lodgix dashboard can be found here: Lodgix Bounced Email Log

By | 2018-04-17T18:54:35+00:00 April 17th, 2018|New Features|0 Comments

Trigger Negative Exception Functionality Added

We’ve added a bit of new flexibility to the triggers interface.  It is now possible to NOT send trigger communications depending on the source of the booking.   This is directly related to our new Airbnb integration which will be launching soon.   Airbnb collects the guest payments and remits the host payments to property manager within 24 hours of guest arrival.   Most property managers require monies to be paid before arrival and have specific triggers that go out to guests alerting guest of those pending payments.

Most property managers will not want unnecessary communications reaching a guest as that will only serve to cause guest confusion.    This is true for other channel nuances as well.   Now it is possible to choose NOT to send various triggers based upon the channel, which should make life just a little bit easier for some.

By | 2017-06-13T20:24:11+00:00 June 13th, 2017|New Features|0 Comments