Guest Credits

On Monday, June 29th, 2020, we will launch a new system for the issuance, tracking and redemption of a guest credit. Unlike a coupon code, a guest credit is issued only in lieu of issuing a refund for a canceled reservation.

A guest credit can be redeemed by the guest online or manually by the property manager.

Guest credits were created in response to the large numbers of cancellations that occurred as a result of COVID. When used with a properly structured cancellation policy, guest credits can preserve cash flow and reservations by giving the guest the opportunity to rebook in the future in lieu of issuing a refund.

Documentation can be found here:

https://support.lodgix.com/en/articles/4120665-guest-credits

Calendar Tape and Booking Calendar – Support for Finger Scroll

All tests seem to indicate we should be able to bring back finger / drag’n’drop scroll. For mobile and touch screen devices having an ability to finger scroll through availability, would be amazing! If successful, we will also be doing some design tweaks to really improve the mobile experience and allowing drag and drop scrolling as was possible in the old calendar tape. Fingers crossed! We will know in early July if we can make this happen for you or not.

Property Management User Interfaces Relaunched

Try ’em out on mobile, huge improvement!

Plugin 2.0

We are in the active testing phase! However I think this project will be delayed until August due to some developer vacations and some additional enhancements / performance issues that need to be resolved.

Testimonials

When only the BEST will do!
Pros: My "real job" requires me to be available 24x7, so I knew I needed a system that could automate everything in VRBO business the way *I* wanted it automated and this system is it!! I tried a few others but I knew they weren't for me when I was still trying to learn them three days later. With the Lodgix system I was up and running within a day because the system is *super intuitive* and just that easy to use. I think the one of the best testaments to the system is every time I ask myself "I wonder if I could have the system do X" and it can. Like others I enjoy: 1) Waking up in the morning to bookings that occurred over night while I slept. 2) Reading emails from my staff confirming job assignments that were automatically assigned by the system based on bookings. 3) Being able to handle all credit card transactions within the same system. Finally, I have been able to achieve a 70% occupancy rate through mid 2014 with no effort since Lodgix does all the work! Cons: Not a one! Overall: When only the best will do - get Lodgix, there is simply nothing better! Vendor Response by Lodgix.com Hi John, thanks for the kind words. It's been great working with you over the past couple months. I think you'll be quite pleased when we get into the some of the fun social media stuff in the latter part of this year. We'll be putting out some neat tools for Facebook and Twitter to bring those important marketing vehicles into Lodgix to allow for easy updating, booking and automation using Lodgix. Thanks again!

John Cummings, Owner
Home in the Hawthorne