A subscriber recently brought it to my attention that even though the email response templates allow HTML, when an email response is appended to a trigger email, the formatting is lost because the Trigger emails don’t have an editor. Not really sure how we overlooked that, but steps are being taken to correct that in the next few days.

Additionally all editors and merge tag formatting will be sync’d across the application to assure consistency. The end result will be a more configurable, consistent experience across the application.

trigger-email-body