Previously, Lodgix deployed a simple algorithm to determine which properties to [autosuggest] for inquiries on properties that are not available. [autosuggest] is a merge tag that can be used in automated responses to suggest other similar properties that ARE available for the same dates in the original inquiry.
For must property managers the Lodgix alogorithm works just fine. However for some property managers who have properties in multiple cities, the Lodgix algorithm isn’t smart enough to not [autosuggest] for example a 2 bedroom in Fort Myers when the original inquiry was for a 2 bedroom in Tampa. Thus the [autosuggest] feature might suggest properties that the guest would have no interest in renting.
Another situation would be when a property manager wants to rent certain properties before other properties. The Lodgix algorithm doesn’t allow the property manger to order which properties are [autosuggested], it simply spits out the properties. This also causes some consternation amongst some property managers.
To fix that we now allow Lodgix customers to “associate” properties to [autosuggest] manually.
Here is the interface located under inquiries > configuration options
Note the properties you associate as an [autosuggest] are in order of importance. If the property doesn’t have any [autosuggest] associations, the merge tag will work as usual, using the current automated auto-suggest algorithm
Located within Lodgix under Inquiries > Configuration Options (disabled by default)
This setting pertains to web inquiries ONLY, phone inquiries are exempt. Some property managers wonder why many times when they respond to an inquiry they never hear back. Maybe the guest never got the response, maybe they accidentally deleted the response from their inbox or more likely than not the guest had already found another property or had found a more appealing property elsewhere.
When turned on, the no response follow-up feature will send out a custom follow-up email X number of days after your (or the system’s) initial response to the inquiry. This follow-up will ONLY apply if the guest has never responded to the inquiry and it only applies to email inquiries NOT PHONE INQUIRIES.
We have developed a manual ability within the communication stream to turn off the no followup response in the event that the guest responds to the inquiry over the phone, as opposed to email and you don’t want the no response follow-up email to go out.
For PayPal users, there is now a new Pay Via PayPal merge tag available within the trigger interface. This tag can be used to add a Pay Via PayPal link within your trigger emails which will allow guests to pay their remaining balances via PayPal.
Previously this was only a manual process only, available only within a guest invoice.
A long time coming, but a beautiful sight to behold. Screenshots below. Soon my friends, soon! Very impressed with RightSignature so far.
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