17 04, 2018

New Feature – Bounced Email Log

By |2018-04-17T18:54:35+00:00April 17th, 2018|New Features|0 Comments

We have just launched a dashboard widget to track bounced emails sent to guests. This identifies emails that were not delivered, providing the opportunity for alternate communication to the guest.

The Following Types of Emails are Tracked

  • Triggers sent to guests
  • Emails sent from the Communications Tab of the Guest Control Panel
  • Emails sent from the Invoice screen
  • Payment Request emails
  • Digital Signature Request emails

The Following Types of Emails are not Tracked

  • Inquiry responses
  • Triggers sent to Employees
  • Triggers sent to Owners
  • CC and BCC fields in any email

A full explanation of this feature and instructions for configuring this widget on the Lodgix dashboard can be found here: Lodgix Bounced Email Log

18 01, 2018

Updates coming to Lodgix

By |2018-01-18T03:05:11+00:00January 18th, 2018|New Features, News|0 Comments

..so it’s been awhile since our last update, sorry about that.    Let’s review where we are at.

The single property calendar relaunch is done, but yet’s it’s not.

While I’ve been happy with the concept, the actual implementation needed tweaking and more flexibility.   What I am seeing come out of this last round of tweaks looks good, but we’ll see.  Once I am happy with design, it will go live.

Discount and coupon code functionality will relaunch on Monday, January 22, 2018.

There are two primary reasons for the relaunch.   The primary reason was that today discounts and coupon codes are a universal setting.   It is not currently possible to have different length of stay pricing for various properties.  It is also not currently possible to assign unique promo codes to individual properties.  All of that will change on Monday

Additionally, the discounts and coupon codes interface will be retired and that functionality will be rolled into the interface where taxes / fees / services and deposits are currently setup:

For those integrated to HomeAway, the additional discount flexibility will also allow Length of Stay pricing that can vary by property.

SMS Messaging for Guests, Employees and Owners

Should launch early next week.   There will be a new field for “SMS Phone” that will appear in every owner, guest and employee account.  Guests will be asked if they wish to receive text notifications from you during the online booking process.

We currently offer SMS notifications for the primary subscriber to receive new booking notifications as well as SMS notifications to the subscriber when payment requests are completed.

 

7 11, 2017

Single Property Calendar Design Update

By |2017-11-30T18:14:57+00:00November 7th, 2017|New Features|0 Comments

Progress has been a bit slow, as we decided to recode the calendar completely, rather than modifying our existing code.

To refresh your memory, our existing single property calendar looks and functions like this:

Our new sine property calendar, which is still under development, currently looks and functions like this:

The advantages are many:

  1. Optimized and coded to work very well on mobile devices.
  2. Quoting will be displayed within the calendar, eliminating the popup window and tooltips.
  3. Additional rules like arrival and departure day rules are displayed and enforced within the calendar.
  4. Extensive flexibility to match color scheme to your website.
  5. Will incorporate ability to display last minute and length of stay discounts within the interface.

Overall, it should be a real nice improvement and function much better across all browsers and platforms than our current calendar.

Once the single property calendar is complete and launched, we will move on to the multi property calendar, which is also in dire need of some great design improvements!

5 10, 2017

New Calendar Designs Are Coming Soon!

By |2017-10-05T14:11:13+00:00October 5th, 2017|New Features|0 Comments

The channels have really kept us busy the last 4 or 5 months with all of their changes.   It’s been time consuming trying to keep up with all the changes at HomeAway while concurrently coding a new integration to Airbnb and then keeping up with all of their changes.   Not really a pattern we wish to replicate.   Even more frustrating is that most of the changes don’t benefit Lodgix customers at all, they are simply changes meant to line the pockets of HomeAway – all in the name of providing a “more consistent guest booking experience”.   Sigh.

However we have finally started work on recoding our booking calendars and calendar tape to provide a more modern / current design for our subscribers.   I am quite confidant the changes will be welcomed.    Screenshots of the prototypes will be provided in the next 7 to 14 days!

Thanks for your patience!

31 07, 2017

HomeAway Secure Messaging Update – Lodgix Changes – Part Two

By |2018-03-26T09:15:23+00:00July 31st, 2017|New Features|0 Comments

In Part 1 of our series on the new HomeAway Secure Messaging Platform we reviewed what data and formatting can be sent to a guest who inquiries through HomeAway.   In a nutshell, ONLY plain text will be allowed.

Many Lodgix subscribers have customized HTML response templates that are used to respond to HomeAway inquiries.   On Wednesday, August 2nd those templates will no longer be used.   Instead a standard text template that we provide will be used.  The default text can, and should, be edited.   Only merge tags that do not contain HTML will be available within the text template.

  1. Click on the Text tab to edit the contents of all emails sent using text only.  This is only required for HomeAway.   Responses to inquiries from other sources will continue to be sent using full HTML.
  2. In the standard text response for available properties, the HomeAway or VRBO is used to drive the guest back to the listing.
  3. Make sure to SAVE your changes.

How Do I Edit the Text Responses for HomeAway?

Open the Email Templates page at settings > templates > email

Within that list look for all templates that are assigned to the inquiries component:

The templates highlighted in yellow below are the most important:

It is important that you visit the inquiry settings area of lodgix here:

http://www.lodgix.com/system/inquiries/items/setup

To determine:

  1. if autoresponders are turned on or off for your account.
  2. and if autoresponders are on, then note which templates you have set to make sure those templates are edited.

If nothing is done, and if you are using a custom template, Lodgix will continue to respond with the full HTML in your template to HomeAway inquiries.  In that event, HomeAway will strip all HTML elements until the response meets their guidelines.   Those responses will appear somewhat broken to the guest as much of the referenced content will be blank, as it will have been stripped by HomeAway’s filters.

31 07, 2017

HomeAway Secure Messaging Update – Background – Part One

By |2017-07-31T14:43:18+00:00July 31st, 2017|News|0 Comments

HomeAway recently announced that they will be moving to a secure messaging platform.    This is not a Lodgix initiative, we can only code our platform to make the changeover as seamless as possible for our users.  I do feel bad however for those who use HomeAway as the primary source of their bookings, as the whole platform has become must more restrictive and expensive over the years.   Hopefully more and more of you will take up the challenge to become less dependent on listing sites.  Having too much, if any, reliance on any listing site is a recipe for failure.

Summary of Changes

Initially the HomeAway Secure Messaging Platform will affect inquiry responses only.

Before (current):

  1. HomeAway provides guest email address in the inquiry feed.
  2. HomeAway allows HTML in the inquiry response.
  3. HomeAway allows URLs to 3rd party sites in the inquiry response.
  4. HomeAway allows property manager contact information in the inquiry response.
  5. HomeAway allows attachments in the inquiry response.

After (on or soon after August 7th, 2017):

  1. HomeAway will no longer provide guest email address, instead they will assign a temporary pass through email in the form of xxxxxxxx-xxxxxx@homeway.com
  2. HomeAway will NOT allow HTML in the inquiry response.   Text responses ONLY.
  3. HomeAway will NOT allow any links to any websites except their own website in the inquiry response.
  4. HomeAeay will NOT allow a property manager to include their phone, email, or website address in the inquiry response.
  5. HomeAway will NOT allow attachments in the inquiry response.

Line breaks are supported so that HomeAway can format a response – Tables and other formatting (bold, italics, etc) are not supported.

Recommendations from HomeAway for Property Managers:

  • Create a text-only response template for HomeAway inquiries
  • Populate the text-only template
  • Update automatic responses to remove urls, email addresses and phone numbers
  • Remove embedded images, including logos
  • Update verbiage that directs travelers back to website and/or special offers
  • Remove attachments
  • Perform a test inquiry to view inquiries and responses

Impact on Lodgix Subscribers:

  1. Ability to quote within an inquiry response will be very limited as none of the pretty HTML tables we supply can be used.
  2. No logos, no graphics, no images will be allowed.
  3. Potential guests can only book at HomeAway.
  4. No more automated ability to sell other inventory when the inquiry is for a property that is not available.
  5. No more deep links into your website to provide more information or reference a FAQ.
  6. No more use of the email signature in your inquiry response.
  7. No more no response followups to HomeAway inquiries.

I’d like to say there are some positives as a result of this change, but it’s only purpose is to drive ALL bookings through HomeAway to assure that HomeAway gets their service fee.  They believe they are becoming a booking platform and are no longer a lead generation platform.   On our end, it takes a simple process and makes it complex while limiting your access to data which is rightfully yours.

In our next installment, part two, we will outline the changes that will launch on Lodgix on Wednesday August 2nd to support HomeAway Secure Messaging.

26 07, 2017

New Trigger Condition Now Available to Automate Sending of Digital Signature Requests

By |2017-07-26T12:33:07+00:00July 26th, 2017|New Features|0 Comments

Lodgix now integrates to a variety of different booking channels including Airbnb, HomeAway, Booking.com, Expedia and TripAdvisor.  These channels have no mechanism to collect a signed digital signature on a rental agreement.  That creates a problem for property managers that require a signed rental agreement with every booking, regardless of where it originated.

Currently every invoice without a signed rental agreement would have to be use our manual digital signature process to request that the rental agreement be signed.

However today we launched a new trigger condition that will automagically detect invoices without a signed rental agreement and send out a preset signature request to the guest.  Here how it works:

In order to configure a trigger that requests a guest to sign a rental agreement for HOMEAWAY reservations only , please use the follow configuration:

Invoice Status “changed to” Unconfirmed
Rental Agreement “Equal To” Not Signed

Don’t apply the trigger to the following channels: EXPEDIA, BOOKINGCOM, AIRBNB, LODGIX

(We’ve added a new channel (LODGIX), so manual and online reservations made on Lodgix can be excluded from the trigger.)

The only reason you might want to exclude certain channels is if your rental agreement contains rate specific data in it, which could vary from channel to channel.  Or perhaps you have different rental agreements depending on the channel.   In an era where property managers are now expending to many different channels, we always advise to keep your rates, fees and rental agreements as simple as possible to assure that only one rental agreement is needed and can be easily used across all channels.

I recommend every one make use of this new feature to assure that signed rental agreements are in place for all reservations, regardless of channel.

19 07, 2017

Lodgix Airbnb Integration Has Launched

By |2017-07-27T13:03:30+00:00July 19th, 2017|New Features|0 Comments

READ THE DOCUMENTATION!!!

Our integration to Airbnb has launched.  It may still require a bit of tweaking in the next couple of weeks (July 2017), but we felt it was close enough to warrant it going live.

Airbnb REQUIRES that a new Airbnb account be established for the integration.   Lodgix will then populate your new Airbnb account with the property data on Lodgix.   THERE IS NO WAY TO USE YOUR EXISTING AIRBNB ACCOUNT.  Once the new account is populated, your Airbnb account manager will migrate your reviews to your new account.

Initially Lodgix will be charging an additional 1% on every booking originating from Airbnb once integrated.   This fee may be reduced, capped or eliminated in the future.  However right now we really have no idea as to the support costs that will be required to maintain this channel.

The integration setup and settings page can be found at:
Settings > Channel Management > Integrations > Airbnb tab